How to Fix a Direct Drive Motor Coupling for a Washer That Will Not Agitate

If you have a direct drive top-load washer (instead of a belt driven one), there is a motor coupling to transfer power from the motor to the transmission. This transfer of power is what allows your washer to agitate and spin. If the coupling wears out, you will hear a vibration and your washer can’t agitate. You can use the information below to figure out if the direct drive motor coupling is the reason that your washer is not agitating.

What is a Direct Drive Motor Coupling? Where is it Located?

Some top-load washers use a direct drive motor coupling to transfer power from the motor to the transmission. This coupling consists of two drive forks made of plastic: one attached to the shaft of the drive motor, and one attached to the input shaft of the transmission. Then there is a rubber coupling between them that protects the forks by absorbing the torque. But, over time, the coupling can wear out and allow these plastic forks to slide and vibrate. The coupling can also get broken when the spin basket is impeded, or the transmission seizes.

General Location of the Direct Drive Motor Coupling in a Washer

How to Tell if the Direct Drive Motor Coupling is Damaged

If you have a top-load washer that doesn’t agitate and you’ve been hearing a vibration, there may be a problem with the direct drive motor coupling. This part is located between the transmission and the motor on direct drive washers that do not have a belt. Normal use creates wear on the coupling and, eventually, the drive forks may slip and not engage the transmission and clutch. A common symptom of a failing motor coupling is that the washing machine fills and drains normally but does not agitate or spin.

How to Access and Remove the Direct Drive Motor Coupling from Your Washer

1. Disconnect the power and water supply, and then open your washer’s cabinet.
2. Once the cabinet is removed, place the washer on its back.
3. You may also need to remove the drain pump and/or motor, depending on your model.
4. With the motor out of the way, access and remove the drive lugs from the transmission and the motor shaft.
5. Once removed, inspect your coupling for any signs or damage, wear, or cracking.
6. If you find any of the symptoms above, you need a replacement direct drive motor coupling.

How to Install a New Direct Drive Motor Coupling

1. Push the first piece of the new coupler onto the transmission shaft by tapping it into place, ensuring that it is flush.
2. Install the round piece of the coupler, and then reattach the motor bracket.
3. Tap the third and final piece of the coupler onto the motor, and then reinstall the motor onto the transmission.
4. Ensure that the legs on the coupler are inserted into the slots of the round piece.
5. Clamp the motor in place, and reassemble the washer.

Next: Troubleshooting the Drive Belt

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